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The Winelistaustralia team possess many decades of accumulated experience in the fine wine industry, we are dedicated to delivering the highest standards of customer service
Customer HotlinePhone us on 1300 996 891 and we'll respond ASAP
Delivery charges within Australia
Free shipping to **most destinations within Australia if the goods purchased are $200 or more. All shipments within Victoria are free if the order is a minimum of 12 bottles
**Higher shipping fees for some Australian destinations
Export Shipping Charges For Destinations Outside Australia
We process all orders immediately - Most orders are filled and shipped out the same dayWe do occasionally fall behind on despatching orders, if we have no stock on hand or if there is an abnormally large queue. It may take up to 72 hours on some ocassions to send out orders, but this is an exception. If the purchase is made before noon on any business day, and the items are in our warehouse, the shipment is sent out the same day. Some deliveries may arrive a day or two following the purchase if the destination is within Victoria, while some can take up to ten days if the address is very distant from our warehouse. If the address for delivery is within Australia, the goods are most likely to be delivered by Australia Post and can reasonably be expected to arrive within 3 to 10 working days. If you feel that your order has been unreasonably delayed, please contact us and we will be happy to trace your shipment.
Do we collect or retain people's details?
We are committed to the protection of any personal information provided to us. Wine List Australia can only collect or retain the details that are freely provided to us by site visitors.
There are two purposes for which we may invite our viewers and patrons to submit their details.
Our company does not disclose, distribute or sell any information collected from our customers to any other parties. If you suspect or become aware of any unauthorised use of your personal information, we ask that you contact us immediately.
All Information supplied to us by our customers and viewers, is used solely for the purpose that it is given.
Credit cards and securityOur company does not have access to credit card information at any stage of a transaction. All Credit card information is entered directly by the customer, into the ANZ's Secure Internet Payment Gateway, which authorises and completes the transaction.
Disruptions to internet & system failures. E.&O.E.In the case of network, systemic, IT based, or bank transaction errors, we will make every attempt to deliver to the customer a fair and reasonable outcome. The shopper must be vigilant generally when making purchases through the internet and be wary of it's nature. We take all reasonable precautions in the administration and maintenance of our on-line systems, and advise our site visitors to be prudent, to exercise caution, and to not abuse the service.
WARNINGUnder the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years. The penalty exceeds $6,000 It is an offence for a person under the age of 18 years to purchase or receive liquor. The penalty exceeds $500. Every order placed through this site is scrutinized by an alert team who are vigilant for indications that the purchase may have been made by a minor. Our practice is to verify the customer or to refund the sale if we have any suspicion that the goods will be received by a person under the age of 18 years.